Standard delivery is free of charge on all orders delivered Monday – Friday. Saturday delivery is available and can be selected at checkout for a fee of £48.
We currently deliver to over 85% of UK mainland postcodes. The next available delivery date will be shown at the bottom of the page in checkout.
Our delivery process has changed in some locations. Please read our policy below to ensure your delivery is successful, as failed deliveries may incur a charge. If you have any questions regarding our policy or delivery restrictions prior to placing your order, please call us on 01430 631111.
At Topsoil.co.uk we are committed to ensuring that your order reaches you in the best condition, on time and without any issues, so to avoid any potential issues it is very important to please read the delivery information below prior to placing your order.
We are here to help – if you have any questions that are not answered by the information on our website, please contact us and we will do our best to resolve any issues.
For the majority of our deliveries throughout the UK mainland we partner with a trusted, national pallet delivery network. Deliveries are usually made to the kerbside using a tail lift and manual pallet truck which can only be operated on a solid, level surface; hiab/crane vehicles are only used for a minority of orders, in limited locations.
It is extremely important that you read this policy prior to placing your order, as failed deliveries due to missing information or delivery restrictions will incur a charge; further details can be found below.
If we attempt to make a delivery, but are unable to do so for any of the reasons below, a charge of £30 (inc. VAT) per pallet will be made to cover the cost of redelivery or return of the items to Topsoil.co.uk.
Examples where this redelivery cost would apply include:
If redelivery of the order is requested then the fees must be paid prior to the items being released. Due to turf being perishable, where delivery cannot be made successfully, we will be unable to refund the amount paid for the turf as this item cannot be restocked. Delivery fees will not be refunded in the event of a failed delivery.
We will always do our utmost to maximise the number of items on each pallet, but due to weight restrictions the average number of items which will fit on one pallet is up to:
Please note: bags and pallets are non-returnable. We ask that you recycle or dispose of them in a responsible manner.
We deliver to over 85% of UK mainland postcodes, which are shown in green on the map below: