When making purchases from Topsoil.co.uk, your payments are processed using a Secure Server. This means that any information you send is encrypted using 128-bit SSL certificates and cannot be examined, used or modified by third parties. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.topsoil.co.uk in your browser address window. A small locked padlock will also appear in the top or bottom bar of your browser window.
For added security, we have introduced Verified by Visa and Mastercard® SecureCode™, an online version of chip and PIN. Depending on the card you are using you may be asked by your card issuer for further authentication.
At Topsoil.co.uk we appreciate that your privacy is important. Our promise to you is that any personal data given in respect to your order, correspondence or registration on our website will not be passed to a third party unless it is required to fulfil an order, answer your enquiry, for promotional purposes (only with prior consent) or assist in customer care.
You do not have to provide any personal information to use this website. However, you may provide personal information if you contact us with an enquiry or order any goods from Topsoil.co.uk.
Please note, telephone calls may be recorded for training purposes and to verify order details.
How we use your data
Topsoil.co.uk (and its service providers, e.g. our courier) use your personal data:
With your consent, Topsoil.co.uk uses your personal data for electronic marketing purposes. We do not send random marketing emails to personal email addresses (spam).
Topsoil.co.uk aims to update you about products & services, news and advice which is of interest and relevant to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
What personal data is collected by Topsoil.co.uk?
Topsoil.co.uk may collect the following information about you:
Our website is not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our website, or send an email to our Customer Services Team. Other personal data is collected indirectly, for example your browsing activity. We may also receive personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
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Our service providers and suppliers
In order to make certain services available to you or improve our service, we may need to share your personal data with some of our service partners. These may include independent feedback services, payment processors, delivery and marketing service providers.
Topsoil.co.uk only employs service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. They can only use your data to provide services to Topsoil.co.uk and to you, and for no other purposes.
Other third parties
Aside from our service providers, Topsoil.co.uk will not disclose your personal data to any third party, except as set out below. We will never pass, sell or rent our customer data to other organisations for marketing purposes.
We may share your data with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
International service providers
To provide our products and services to you, it is sometimes necessary for Topsoil.co.uk to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws such as the EU-US Privacy Shield Framework.
If this happens, we will ensure that the transfer will be compliant with UK data protection law and all personal data will be secure.
How long do we keep your data?
We will not retain your data longer than necessary for the purpose for which it was collected. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact form at www.Topsoil.co.uk/contact-us or email info@Topsoil.co.uk. Requests will be processed without undue delay, however for updates and deletions please allow 5 working days for them to be fully actioned. If you are making a data subject access request, please allow up to one month of the date of receipt in order for us to fully address your request. We reserve the right to charge a reasonable fee and to extend this period of time in line with regulations depending on the amount of data involved.
The legal basis for Topsoil.co.uk to process customers’ personal data
Topsoil.co.uk collects and uses customers’ personal data because it is necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Topsoil.co.uk, including:
Our websites use “cookies” serving to make our Internet presence more user-friendly, effective and secure, e.g. to accelerate navigation on our platform. Furthermore, cookies allow us to measure the frequency of website visits as well as general navigation.
Cookies are small text files stored on your computer system. Please note that some of these cookies are transferred from our server to your computer system, these are Session Cookies. They are characterised by being automatically deleted from your hard drive upon the end of the browser session.
Other cookies remain on your computer system and allow us to recognise your computer system during your next visit, Permanent Cookies. You may certainly decline these cookies at any time provided your browser permits this. Please note that once your browser is set to decline cookies from our website certain features of this website may not be available or restricted.
To gather the relevant information we use both Google Analytics and Google Adwords. Details of security for both of these can be found can be found at https://policies.google.com/privacy.
A cookie in no way gives us access to your computer or to any information about you other than data you choose to share with us.
Last updated: April 2021